Ordering Process for Cintrex AV
Pick a Service
See Products and Services to select your service product.
Get a Price Estimate
Review our Price List or Quote Generator to estimate the price for your order; or Request A Quote to have one of our staff contact you about your order and provide a more specific quote for your requested services.
Fill out the Order Form
If you are ready to place your order, please complete our order form. Print off one copy of the order form for inclusion with your package that you send into Cintrex AV for processing. We also accept purchase orders and your own instructions as to what you want done, or how you would like your contents processed into final format.
Box up your order and ship it to Cintrex AV
We offer free shipping both ways on orders valued at least $100, and free shipping into Cintrex for orders valued at $50. Click on the UPS icon to access the UPS application that creates a shipping label. Attach the UPS label to your package, and save the label number for tracking your package into Cintrex. We'll be tracking it as well. If you prefer to use other shipping services, our address is 626 Axminister Drive, Fenton, MO 63026. We can provide shipping materials if you need them.
Processing Your Order
Cintrex will email you or call you upon your order’s receipt into Cintrex, provide a final quote on your order, and begin your job. Turnaround on most orders is 2 weeks, from physical receipt into our processing lab to you receiving a return UPS package from Cintrex. Very similar steps are used in the transfer, media conversion, and video archival jobs. The initial ingestion tools may be different at the transfer stations because of the differing nature of specific media access, but once the digitized content is placed on the network, then the processes involve the same computer tools and data appliances, the same new access media and storage options, and the same business delivery systems.
Terms of Payment
Cintrex AV does not invoice or collect payment until work is completed, or the project has reached a certain agreed-upon milestone, and the job is ready to be shipped back to the customer. We ask customers to pay the Cintrex invoice with company or personal check, credit card, or PayPal. Upon clearance of necessary payments, the job is shipped back to the customer via UPS or USPS services.
Please check your returned order for accuracy. Cintrex AV warranties its work to be correct and complete as written up in our services descriptions, or we perform the necessary corrections on the finished content to satisfy the customer.
All conversion jobs and video projects are saved and backed up to our data storage network for 90 days. We do this for three reasons: protection against damaged or lost return shipments, regular requests from customers for additional editing of content, and ongoing requests for extra copies of the final DVD or Blu-ray Discs.